Responsible Gaming
at okdaje

okdaje is strictly an 18+ platform. We do not permit any person under the age of 18 to register, deposit funds, or participate in any gambling activity on our platform. This is a non-negotiable policy, and we enforce it rigorously throughout the registration and account verification process.

Upon registration, all players are required to confirm their date of birth. Before a first withdrawal is processed — and in many cases earlier, based on our risk assessment criteria — players are required to complete our Know Your Customer (KYC) identity verification process. This involves submitting a government-issued identification document, such as a Bangladesh National Identification Card (NID) or passport, which confirms the player's identity and age beyond any reasonable doubt.

Any account where age verification cannot be completed, or where there is reasonable suspicion that the account holder may be under 18, will be suspended immediately pending further investigation. Deposited funds on a suspended underage account are returned to the original payment source, and the account is permanently closed.

One of the most effective ways to manage your gambling spending is to set a deposit limit on your okdaje account. A deposit limit caps the total amount of money you can deposit into your account over a defined time period, ensuring that you never spend beyond what you have consciously decided you can afford.

okdaje offers deposit limits across three time horizons, giving you flexible control that suits your personal circumstances. You can set, adjust, or review your deposit limits at any time through your account settings. Decreasing a limit takes effect immediately. Increasing a limit is subject to a mandatory cooling-off period of 7 days, giving you time to reconsider before a higher cap takes effect.

Sometimes you simply need a short break — not a permanent step away, but a defined pause to reset, reflect, and return to gaming with a clearer head. okdaje's Time-Out feature is designed exactly for this purpose.

Activating a Time-Out suspends your okdaje account for a fixed period of your choosing. During a Time-Out, you cannot log in, deposit, or place any bets. Pending withdrawals of winnings already in your account continue to be processed normally during the Time-Out period.

Time-Out periods available on okdaje are as follows:

• 24-hour Time-Out — a single-day reset, useful after an emotionally charged session
• 7-day Time-Out — a one-week break for a more deliberate pause
• 30-day Time-Out — a monthly cooling-off period for players who want extended reflection time
• Custom Time-Out — set a specific number of days (up to 42 days) that suits your personal circumstances

Once a Time-Out is activated, it cannot be reversed or shortened before the chosen period expires. At the end of the Time-Out, your account is automatically reactivated. You will receive an email notification to your registered address 48 hours before the Time-Out expires, reminding you that access will be restored.

Self-exclusion is the most comprehensive protective measure available to okdaje players. It is designed for individuals who feel that their gambling has become, or is at risk of becoming, a serious problem and who want to remove access to the platform for an extended or indefinite period.

When you self-exclude from okdaje, your account is immediately and fully suspended. You will not be able to log in, deposit, or gamble for the duration of the exclusion. Furthermore, okdaje will suppress all marketing communications — including promotional emails, SMS notifications, and bonus offers — for the entire self-exclusion period.

Self-exclusion periods available on okdaje are:

• 6 months
• 1 year
• 3 years
• 5 years
• Permanent exclusion (account permanently closed)

Self-exclusion periods of less than 5 years cannot be reversed during the active exclusion window. A permanent self-exclusion results in full account closure with no possibility of reinstatement. Any balance held in the account at the time of self-exclusion will be processed for withdrawal to your registered payment method.

Problem gambling can develop gradually and is often difficult to recognise in yourself. The following checklist presents some of the most common behavioural indicators. If several of these statements feel familiar, we encourage you to reach out to our support team or consult one of the independent counselling resources listed in Section 8.

If you feel that gambling is having a negative impact on your life — financially, emotionally, or in your relationships — please do not hesitate to seek help. There is no shame in reaching out. The resources below are available to anyone experiencing gambling-related difficulties, including players based in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and across Bangladesh.