okdaje Privacy
Policy

When you register an account, use the okdaje platform, or interact with our support team, we collect personal data that is necessary to provide our services safely and in compliance with our operational obligations. The categories of data we collect are outlined below.

Registration Data: When you create an okdaje account, you are required to provide your full legal name, date of birth, residential address, email address, and a chosen username. This information is essential for account identification, age verification, and communication purposes.

Identity Verification (KYC) Data: Before processing your first withdrawal, okdaje is required to verify your identity. This process involves collecting copies of government-issued documents such as your National Identification Card (NID) or passport, and may include proof of residential address and proof of payment method ownership. KYC documentation is handled securely and is used exclusively for identity verification purposes.

Financial Data: We collect information related to your transactions on the platform, including deposit amounts, withdrawal requests, payment method details (such as your registered bKash or Nagad mobile number, or Bangladeshi bank account reference), and transaction history. We do not store full card numbers or mobile banking PINs — payment authentication is handled directly by your chosen payment provider.

Technical & Device Data: When you access okdaje via a web browser or mobile device, we automatically collect certain technical information including your IP address, browser type and version, operating system, device type, screen resolution, and referral URL. This data helps us optimise the platform's performance and detect potential security threats.

Usage & Behavioural Data: We collect data about how you interact with the okdaje platform — including the games you play, bet amounts, session duration, pages visited, features used, and in-platform navigation patterns. This data is used to personalise your experience, improve our product, and identify potentially problematic gambling behaviour for responsible gaming purposes.

Communications Data: If you contact our support team via live chat or email, we retain records of those communications, including the content of messages and any attachments, for quality assurance, dispute resolution, and regulatory compliance purposes.

okdaje uses the personal data we collect for specific, legitimate purposes directly related to the operation of our platform and the delivery of our services to players based in Bangladesh and other permitted jurisdictions. We do not use your data for any purpose that is incompatible with the purposes described in this section.

• Account creation and management: To register your account, verify your identity, maintain your player profile, and communicate account-related information such as password resets, security alerts, and verification status updates.
• Service delivery: To enable you to deposit funds, play games, place sports bets, participate in promotions, and withdraw winnings on the okdaje platform.
• Age and identity verification: To confirm that you are at least 18 years of age and that your identity and payment methods are legitimate, in accordance with our KYC obligations.
• Fraud prevention and security: To detect, investigate, and prevent fraudulent activity, unauthorised account access, money laundering, and any other conduct that violates our Terms & Conditions or applicable law.
• Responsible gaming monitoring: To identify patterns in player behaviour that may indicate problematic gambling and to trigger appropriate support interventions, such as prompts to use deposit limit or self-exclusion tools.
• Platform improvement: To analyse aggregated, anonymised usage data for the purpose of improving game selection, platform performance, user interface design, and overall service quality.
• Customer support: To respond to your enquiries, resolve disputes, and provide technical assistance through our live chat and email support channels.
• Marketing communications: Where you have opted in to receive promotional messages, to send you information about bonuses, new games, seasonal promotions, and relevant offers. You may withdraw your consent to marketing communications at any time by contacting support or adjusting your account preferences.
• Legal and regulatory compliance: To meet our obligations under applicable international gaming regulations, anti-money-laundering (AML) requirements, and data protection laws, including the retention of transaction records for the required statutory periods.

okdaje processes your personal data on the basis of one or more of the following lawful grounds, depending on the specific purpose of the processing activity:

• Contractual necessity: Processing that is necessary to perform the contract between you and okdaje — that is, to provide you with the services you registered for, process your deposits and withdrawals, and manage your account. Without this processing, okdaje cannot deliver its services to you.
• Legal obligation: Processing that is required to comply with applicable laws and regulations, including anti-money-laundering (AML) obligations, Know Your Customer (KYC) requirements, and the statutory retention of financial transaction records.
• Legitimate interests: Processing carried out in furtherance of okdaje's legitimate business interests, such as fraud detection, platform security monitoring, and product analytics — provided that those interests are not overridden by your own data protection rights and interests.
• Consent: Where we rely on your consent as the basis for processing — primarily for optional marketing communications — you have the right to withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

okdaje does not sell, rent, or trade your personal data to third parties for commercial purposes. We may, however, share your data with carefully selected third-party service providers and partners where it is necessary to deliver our services or meet our legal obligations. All third parties with whom we share data are required to handle it securely and in accordance with applicable data protection standards.

The categories of third parties with whom okdaje may share your personal data are as follows:

• Payment processing partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, and Sonali Bank receive transaction data necessary to process your deposits and withdrawals. These providers operate under their own privacy and security frameworks and are regulated financial institutions.
• Identity verification providers: Third-party KYC and AML compliance services may receive your identity documents and personal details to carry out automated and manual identity checks. These providers are bound by strict confidentiality agreements.
• Game software providers: Licensed game studios — including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — may receive limited technical data (such as player session tokens and bet records) to facilitate game delivery and resolve game-related disputes. These providers do not receive your full personal profile.
• Fraud prevention and security services: Specialist fraud detection platforms may analyse your device data, IP address, and behavioural signals to identify and prevent fraudulent activity on the okdaje platform.
• IT infrastructure and hosting providers: Secure cloud hosting and data storage providers maintain the technical infrastructure on which okdaje operates. These providers are contractually obligated to process data only on our documented instructions.
• Regulatory and law enforcement authorities: okdaje may disclose your personal data to competent legal or regulatory authorities where required to do so by applicable law, court order, or regulatory directive. We will notify you of such disclosures where legally permitted to do so.

okdaje uses cookies and similar tracking technologies to operate the platform, remember your preferences, keep your session secure, and understand how players interact with the site. This section explains what cookies we use, why we use them, and how you can manage your cookie preferences.

What are cookies? Cookies are small text files placed on your device by a website when you visit it. They allow the site to recognise your device on subsequent visits and recall certain information about your session, preferences, or behaviour.

Types of cookies used by okdaje:

• Strictly necessary cookies: These are essential for the platform to function. They maintain your login session, keep your account secure during a browsing session, and enable core platform functionality such as game loading and payment processing. These cookies cannot be disabled without breaking the platform's core features.
• Performance and analytics cookies: These cookies collect anonymised data about how players use the okdaje platform — which pages are visited most frequently, where users navigate from, and how long sessions last. This data helps us optimise the platform experience. No personally identifiable information is collected by these cookies.
• Functionality cookies: These cookies remember your preferences — such as your chosen language, display settings, or recently visited game categories — so that the platform feels personalised on each visit.
• Fraud prevention and security cookies: These cookies help our security systems identify unusual or suspicious activity by comparing your current session data against your established device and behaviour profile.

Managing cookies: You can control and manage cookie preferences through your web browser settings. Most modern browsers allow you to block or delete cookies, or to receive a notification before a cookie is set. Please note that disabling strictly necessary cookies may prevent you from logging in or using certain features of the okdaje platform.

okdaje retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, to provide our services to you, and to comply with our legal and regulatory obligations. The specific retention periods we apply are outlined in the table below.

When the applicable retention period expires, your personal data is securely deleted or anonymised in a manner that ensures it can no longer be linked back to you as an individual. Anonymised, aggregated data derived from your usage may be retained indefinitely for statistical analysis and platform improvement purposes.

Your data is stored on secure servers operated by our infrastructure partners. Data may be processed in jurisdictions outside of Bangladesh where our hosting or KYC partners operate. In all cases, we ensure that appropriate data transfer safeguards are in place, including contractual data processing agreements that require recipient parties to maintain data protection standards equivalent to those described in this Privacy Policy.

okdaje takes the security of your personal data seriously and has implemented a comprehensive set of technical and organisational measures designed to protect your information against unauthorised access, accidental loss, disclosure, alteration, or destruction.

• 256-bit SSL/TLS encryption: All data transmitted between your browser or device and the okdaje platform is encrypted in transit using industry-standard TLS protocols, ensuring that your credentials, financial data, and personal information cannot be intercepted.
• Encrypted data storage: Sensitive data stored in our databases — including identity documents and financial records — is encrypted at rest using AES-256 encryption.
• Access controls: Access to systems holding personal data is restricted to authorised okdaje personnel on a strict need-to-know basis. All internal access is logged, audited, and subject to regular review.
• Two-factor authentication (2FA): We strongly encourage all players to enable 2FA on their okdaje accounts. 2FA provides an additional layer of protection by requiring a one-time SMS code in addition to your password when logging in from a new device.
• Regular security audits: Our platform infrastructure undergoes periodic security assessments and penetration testing carried out by independent third-party security specialists to identify and remediate vulnerabilities.
• Fraud detection systems: Real-time monitoring systems analyse login activity, transaction patterns, and device behaviour to identify and respond to potential security incidents automatically.

Despite these measures, no data transmission or storage system can be guaranteed to be 100% secure. If you suspect that your okdaje account has been compromised or that your personal data has been accessed without your authorisation, please contact our support team immediately at [email protected] or via live chat.

As a player on okdaje, you hold a number of rights with respect to the personal data we hold about you. We are committed to honouring these rights promptly and without unnecessary delay. Your rights include:

• Right of access: You have the right to request a copy of all personal data okdaje holds about you, along with information about how it is being used. We will provide this information within 30 days of a verified request.
• Right to rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You can update certain details directly in your account settings or by contacting support.
• Right to erasure ("right to be forgotten"): In certain circumstances, you may request that okdaje delete the personal data we hold about you. This right is subject to limitations where retention is required for legal, regulatory, or fraud-prevention purposes — for example, we are obligated to retain KYC and financial transaction records for the periods specified in Section 6.
• Right to data portability: You have the right to receive a copy of your personal data in a structured, commonly used, machine-readable format, and to request that it be transmitted to another service provider where technically feasible.
• Right to restrict processing: In certain circumstances, you may request that okdaje restrict the processing of your personal data — for example, while the accuracy of the data is being contested, or where you have objected to processing based on legitimate interests.
• Right to object: You have the right to object to the processing of your personal data where okdaje relies on legitimate interests as its legal basis, and where you believe your rights and interests override those legitimate interests. You also have an unconditional right to object to your data being used for direct marketing purposes.
• Right to withdraw consent: Where processing is based on your consent (such as for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

To exercise any of the above rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and a clear description of your request. We may need to verify your identity before processing your request to ensure the security of your data.

The okdaje platform is strictly intended for adults aged 18 years and above. We do not knowingly collect, process, or retain personal data from any person under the age of 18. The registration process includes a date-of-birth check, and accounts where age verification fails or raises concern are subject to immediate suspension pending further review.

If okdaje becomes aware that personal data has been collected from a person under the age of 18 — whether as a result of a deliberate misrepresentation of age or any other circumstance — that data will be deleted immediately, the associated account will be permanently closed, and any deposited funds will be returned to the payment source, less any amounts lost through gambling activity. We may also report the matter to the relevant authorities where legally required.

If you are a parent or guardian and believe that your child may have registered on the okdaje platform, please contact us immediately at [email protected]. We will investigate and take appropriate action without delay.

okdaje reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the services we provide. When material changes are made, we will post a prominent notice on the okdaje platform and update the effective date displayed at the top of this page.

We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data. Your continued use of the okdaje platform following the publication of any amendments constitutes your acknowledgement of the updated policy.

Minor changes — such as corrections to typographical errors, clarification of existing provisions, or updates to the list of payment partners — may be made without a formal platform notification. Only changes that materially affect how your personal data is collected, used, or shared will be communicated via a platform notice or email to your registered address.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way in which okdaje processes your personal data, please do not hesitate to get in touch with our support team. We are committed to resolving privacy-related concerns promptly and transparently.

Email: [email protected]
Subject line: Privacy Policy Enquiry
Live chat: Available 24/7 directly through the okdaje platform
Response time: Within 24 hours for email enquiries (Bangladesh Standard Time, UTC+6); immediate via live chat

When contacting us about a data rights matter, please include your registered account username and a clear description of your request or concern. Where we need to verify your identity before acting on a request, we will ask you to provide appropriate confirmation documents. All privacy communications are handled confidentially.